Meet Lisa Tomlins, Oneserve’s Technical Consultant. We catch up with Lisa to find out more about her career, her role at Oneserve and how she is support housing associations across the UK. To listen to our other Meet the Team podcasts, please click here. To keep up to date with everything happening in UK social …
Oneserve Talk Podcast – Meet the Team – Lisa Tomlins Read More »
How many times have you tried to measure your service delivery process performance but have found yourself severely frustrated, and staring at a screen that makes very little sense? Finding out ways to improve your processes in order to meet your performance objectives can thwart anyone’s day – especially if you’re struggling to find data …
How to use KPIs to measure your service delivery processes Read More »
Improving field service metrics and key performance indicators (KPIs) is a top priority for many managers of repairs and maintenance services within social housing organisations. But with so much data available from various sources, it can be difficult to determine which KPIs to focus on. Utilising field service KPIs and analytics can enhance the performance …
4 Key Field Service KPIs for Social Housing Providers Read More »
As the UK’s social housing stock comes under increasing scrutiny, it is clear that the time has come for landlords to prioritise retrofitting their housing stock to improve standards for tenants. In our previous blog, we explored the multiple challenges that social housing landlords are facing currently and why these may be preventing them from …
Oneserve Chief Executive, Chris Proctor looks ahead to 2023 and the challenges and opportunities facing the social housing sector.
This comprehensive eBook looks at the experiences of several organisations. The debate around insourcing repairs and maintenance services continues to rage in the UK social housing sector. There are arguments for different business models, each with their own strengths and potential risks. This comprehensive eBook looks at the experiences of the following four organisations, each …
Based on the experience of our client partner, One Vision Housing, this white paper explores the driving factors behind their decision to insource, together with how they achieved a 20% increase in productivity and transformed their ‘appointments made at first contact’ from 45% to 98%. We also look at why a housing provider may choose to …
Getting it right first time – How to build an effective DLO Read More »
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