Job Management software

Is Insourcing the Answer? Four In-House Repairs & Maintenance Teams Share Their Experience

This comprehensive eBook looks at the experiences of several organisations. The debate around insourcing repairs and maintenance services continues to rage in the UK social housing sector. There are arguments for different business models, each with their own strengths and potential risks. This comprehensive eBook looks at the experiences of the following four organisations, each …

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Getting it right first time – How to build an effective DLO

Based on the experience of our client partner, One Vision Housing, this white paper explores the driving factors behind their decision to insource, together with how they achieved a 20% increase in productivity and transformed their ‘appointments made at first contact’ from 45% to 98%. We also look at why a housing provider may choose to …

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Customer experience in social housing – an alternative perspective

Social housing, by its very nature, is a sector designed for the benefit of society and those in most need. It is however a sector at a pivotal turning point. This is undoubtedly a good thing, as the focus on social housing and the conditions in which tenants live have come sharply into focus, it …

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A Property Contractors’ guide to tackling COVID-19

This eBook looks at the complexities contractors currently face, reflecting on today’s lessons and providing guidance on the changes you will need to make to successfully get your business beyond this crisis. Discover how you can: Drive resilience during lockdown Deliver strategies to build a stronger future Adapt to working in unprecedented times Overcome today’s …

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