Repairs & Maintenance

Navigating the age gap - why social housing must adapt to the Amazon-era

Navigating the age gap: Why social housing must adapt to the Amazon-era

As the social housing landscape continues to evolve, a not-so-silent battle brews beneath the surface. The expectations of younger tenants are going against the status quo. Gone are the days when having a roof that doesn’t leak and heating that works are enough to score top marks on a tenant satisfaction survey. Today’s 18-34 year …

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Beyond the basics - why tenants should expect more than just a safe home

Beyond the basics: Why tenants should expect more than just a safe home

Picture this: you’re scrolling through your phone, deciding whether to switch your mobile provider based on countless reviews and ratings online.  The freedom to choose products and services based on others’ experiences is something we take for granted in many aspects of our lives, from where we eat to who provides our internet. Yet, when …

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Five star Power: Why tenants should be able to rate their landlord like their favourite restaurant

Five-star power

Why tenants should be able to rate their landlord like their favourite restaurant. We rate everything these days. Go out for a nice meal? Rate it. Watch a film on Netflix? Rate it. That new gadget you bought online, which arrived on time and works a treat? You’re likely to be straight onto the website …

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Gravesham Borough Council increases first time access success and streamlines customer interaction

Gravesham Borough Council Increases First-time Access Success and Streamlines Customer Interaction

Gravesham Borough Council increases first-time access success and streamlines customer interaction Gravesham Borough Council is a stock-retaining local authority that provides a wide range of frontline services to its residents. The Council is committed to continuous service improvement, underpinned by a skilled workforce. The Council first implemented Oneserve’s Job Management software during 2017 in a …

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Embracing data Excellence

Embracing data excellence in Social Housing: A key to meeting the Regulator’s objective

By Chris Proctor, Chief Executive, Oneserve The message couldn’t have been clearer: the fundamental role of social landlords is to provide safe, well-maintained homes and to build new social homes for those in need.   This warning shot was delivered by Bernadette Conroy, Chair of the Regulator of Social Housing, at last week’s Social Housing …

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Hillingdon Council - Tackling damp and mould with Oneserve

Hillingdon Council: Tackling damp and mould with Oneserve

Hillingdon Council – Tackling damp and mould with Oneserve Hillingdon Council’s repairs and voids team is responsible for managing 35,000 to 40,000 repairs every year, across 10,000 properties. This includes about 3,000 leaseholders and 1,300 communal spaces. The team also supports minor adaptations to both tenanted and private properties and carries out a wide range …

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How to use KPIs to measure your service delivery processes 

How many times have you tried to measure your service delivery process performance but have found yourself severely frustrated, and staring at a screen that makes very little sense? Finding out ways to improve your processes in order to meet your performance objectives can thwart anyone’s day – especially if you’re struggling to find data …

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4 Key Field Service KPIs for Social Housing Providers

Improving field service metrics and key performance indicators (KPIs) is a top priority for many managers of repairs and maintenance services within social housing organisations. But with so much data available from various sources, it can be difficult to determine which KPIs to focus on. Utilising field service KPIs and analytics can enhance the performance …

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