Workflow Management

Gravesham Borough Council increases first time access success and streamlines customer interaction

Gravesham Borough Council Increases First-time Access Success and Streamlines Customer Interaction

Gravesham Borough Council increases first-time access success and streamlines customer interaction Gravesham Borough Council is a stock-retaining local authority that provides a wide range of frontline services to its residents. The Council is committed to continuous service improvement, underpinned by a skilled workforce. The Council first implemented Oneserve’s Job Management software during 2017 in a …

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Hillingdon Council - Tackling damp and mould with Oneserve

Hillingdon Council: Tackling damp and mould with Oneserve

Hillingdon Council – Tackling damp and mould with Oneserve Hillingdon Council’s repairs and voids team is responsible for managing 35,000 to 40,000 repairs every year, across 10,000 properties. This includes about 3,000 leaseholders and 1,300 communal spaces. The team also supports minor adaptations to both tenanted and private properties and carries out a wide range …

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How to use KPIs to measure your service delivery processes 

How many times have you tried to measure your service delivery process performance but have found yourself severely frustrated, and staring at a screen that makes very little sense? Finding out ways to improve your processes in order to meet your performance objectives can thwart anyone’s day – especially if you’re struggling to find data …

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How to create capacity for retrofit projects 

As the UK’s social housing stock comes under increasing scrutiny, it is clear that the time has come for landlords to prioritise retrofitting their housing stock to improve standards for tenants. In our previous blog, we explored the multiple challenges that social housing landlords are facing currently and why these may be preventing them from …

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Looking beyond the obvious to fix labour shortages

Our latest blog from Oneserve Chief Executive Christopher Proctor. The obvious solution to a problem isn’t always the best one. Let’s take the war in Ukraine, which has impacted global oil and gas supplies. Finding new fossil fuel supplies might be the obvious solution – to replace like with like. But is it the most sustainable …

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Oneserve Talk Podcast – Episode 3: Social Housing Sector Challenges

The third episode of our podcast series is here. During this episode with our CEO Chris Proctor, we discuss the impact of rising costs, a shrinking workforce, and how technology can assist in meeting the challenges of the future in the social housing sector. If you missed the last episode, you can find it here. …

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Gas Safety Week

Supporting gas compliance and servicing

To coincide with Gas Safety Week 2022, we thought we’d demonstrate how Oneserve supports the housing sector in meeting their gas servicing requirements Collaboration Our gas servicing solution enables collaborative working. It offers complete visibility end-to-end with client, contractor, back-office staff and engineers all accessing and using the system at appropriate points in the processes. …

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Oneserve Talk Podcast – Episode 2: Introducing Oneserve

The second episode of our Oneserve Talk Podcast is here. This week, our CEO Chris Proctor, introduces Oneserve. Chris explains how we are supporting social housing landlords and contractors across the UK with our configurable cloud-based field service management software.  You can listen to our first podcast episode, Meet the Team here. To keep up …

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