Podcast - Islington council - Track My Operative
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Track My Operative: Enhancing resident engagement within repairs services

In this podcast, Daniel Watkins, Programme Manager – Housing Property Services at Islington Council, tells us about how the council are using Oneserve’s Track My Operative feature to improve their service delivery and forge stronger, more transparent relationships with their tenants.

Daniel discusses how this innovative technology has been adopted by the council to help them reduce missed appointments and enhance resident satisfaction across their repairs service.

Click the play button below to find out more about what they have achieved so far and how Oneserve’s Track My Operative feature is helping the council to evidence compliance ahead of the new Consumer Standards.

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