Key features of Customer job diagnostics
Tailored tenancy data
Good diagnostic systems can identify individual tenancy details and retrieve property data, allowing the repairs diagnosis experience to be tailored. This supports tenants in achieving a quick diagnosis and understanding of whose responsibility the repair is.
Key benefits of Oneserve’s customer job diagnostics
One Housing Group
An overview of Customer Repair Diagnostics
Traditionally, tenants would have to get in touch with their landlord or Housing Association to accurately diagnose and decipher whether a fault is their responsibility.
Using customer job diagnostics software within Oneserve, tenants have instant access to tailored property data, step-by-step information and a library of videos and images, allowing them to identify and fix simple faults (such as a leaking tap) themselves.
By having the ability to search and report eligible repairs online within Oneserve, the need for inbound calls can be reduced by as much as 50%. Booking an appointment is easy for tenants as they are provided with the control them to select and manage appointments to suit their needs. Operatives’ time can therefore be used more efficiently, only attending jobs where their skills are needed.