Customer repair diagnostics
Enable your tenants to diagnose their property issues and schedule a repair appointment through a seamless integration with one of our repair diagnostic partners.
Key features of Customer job diagnostics
Tailored tenancy data
Good diagnostic systems can identify individual tenancy details and retrieve property data, allowing the repairs diagnosis experience to be tailored. This supports tenants in achieving a quick diagnosis and understanding of whose responsibility the repair is.
Appointment management
When repair diagnostics links with job management, tenants have enhanced control over their repair. Tenants can accurately diagnose and log property issues, and find out information about whether the repair is their responsibility, and if it is, receive guidance on how to fix it. If the repair is the liability of the landlord, the tenant can then schedule a convenient appointment to get their issue resolved.
Self-repair advice
Tenants can access helpful information and step-by-step videos as part of the diagnostic process, allowing them to fix simple issues without the need to book an appointment.
Key benefits of Oneserve’s customer job diagnostics
Educate tenants
Appointment optimisation
Gain valuable feedback
Trusted by...
One Housing Group
An overview of Customer Repair Diagnostics
Traditionally, tenants would have to get in touch with their landlord or Housing Association to accurately diagnose and decipher whether a fault is their responsibility.
Using customer job diagnostics software within Oneserve, tenants have instant access to tailored property data, step-by-step information and a library of videos and images, allowing them to identify and fix simple faults (such as a leaking tap) themselves.
By having the ability to search and report eligible repairs online within Oneserve, the need for inbound calls can be reduced by as much as 50%. Booking an appointment is easy for tenants as they are provided with the control them to select and manage appointments to suit their needs. Operatives’ time can therefore be used more efficiently, only attending jobs where their skills are needed.
Who We Serve
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“Oneserve is such a powerful tool for us; it’s used in the back office, by mobile workers, engineers and clients to make sure we are always optimising our service delivery to residents.”
“The support we have received from Oneserve has been like no other I’ve seen in this industry before. Our Oneserve Project Manager has been a mentor and given endless support.”
