Key benefits of Track My Operative
Deliver exceptional engagement by providing complete visibility to your end customers via automated appointment reminders, arrival time updates and real-time operative tracking on a map view.
Key features of Operative Tracking
United Living Property Services
An overview of Operative Tracking
Track My Operative uses location intelligence to give live updates to your customers, ensuring that they are kept in the loop on their operative’s estimated arrival time. This provides total confidence around your appointments and quashes any frustrations your customers may experience around not knowing when their operative will arrive and when their appointment will take place.
The integrated customer engagement software also allows for improved customer satisfaction. When the appointment has been completed, instant feedback can be gathered through a short survey sent to customers via SMS. Clear reporting in the management dashboard then helps you to gauge a live and honest picture of your customer satisfaction score so you can measure if your service levels are up to scratch.
The management dashboard also provides you with real-time operative tracking, giving you full visibility over your operatives’ locations when they are travelling to or are carrying out an appointment. This gives you the required insight to continually optimise your resources for best effect.
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“Oneserve is such a powerful tool for us; it’s used in the back office, by mobile workers, engineers and clients to make sure we are always optimising our service delivery to residents.”
“The support we have received from Oneserve has been like no other I’ve seen in this industry before. Our Oneserve Project Manager has been a mentor and given endless support.”