Track My Operative
Deliver live alerts with our track my operative software. Enable your customers to track their operatives so they know who is arriving at their property and when, transforming your customer engagement capabilities and overall customer experience. Meanwhile, you can track all of your operatives throughout their working day to ensure everything stays on schedule.
Key benefits of Track My Operative
Service Excellence
Deliver exceptional engagement by providing complete visibility to your end customers via automated appointment reminders, arrival time updates and real-time operative tracking on a map view.
With enhanced on-the-day communications, your customers will be kept better informed, subsequently reducing your number of no-access appointments and improving the productivity of your team.
By keeping your customers up to date with the track my operative alerts such as the estimated arrival time notification, more jobs will be completed upon the first visit and you will quickly see a return on your investment.
Key features of Operative Tracking
Reduce no-access appointments
Operative tracking
Gather feedback
Trusted by...
United Living Property Services
An overview of Operative Tracking
Track My Operative uses location intelligence to give live updates to your customers, ensuring that they are kept in the loop on their operative’s estimated arrival time. This provides total confidence around your appointments and quashes any frustrations your customers may experience around not knowing when their operative will arrive and when their appointment will take place.
The integrated customer engagement software also allows for improved customer satisfaction. When the appointment has been completed, instant feedback can be gathered through a short survey sent to customers via SMS. Clear reporting in the management dashboard then helps you to gauge a live and honest picture of your customer satisfaction score so you can measure if your service levels are up to scratch.
The management dashboard also provides you with real-time operative tracking, giving you full visibility over your operatives’ locations when they are travelling to or are carrying out an appointment. This gives you the required insight to continually optimise your resources for best effect.
Who We Serve
Select a relevant sector to discover how Oneserve can help you increase productivity, improve customer service and evidence compliance.
“Oneserve is such a powerful tool for us; it’s used in the back office, by mobile workers, engineers and clients to make sure we are always optimising our service delivery to residents.”
“The support we have received from Oneserve has been like no other I’ve seen in this industry before. Our Oneserve Project Manager has been a mentor and given endless support.”
