This white paper identifies the most common pitfalls found in field service workflows.
We all understand the need to work as cost effectively and productively as possible and operational workflows are an essential element in this mission.
In fact, they should be seen as the core element of a service organisation – without streamlined workflows an organisation cannot achieve service excellence and without delivering an outstanding customer experience the growth and success of that organisation will be restricted.
Understanding the need to rationalise workflows is the starting point. It is very easy to say that field service operations should run more smoothly, it’s far harder to say how – and even harder to make it happen.
This white paper identifies the most common pitfalls found in field service workflows and highlights strategies to both identify weaknesses and make improvements.