Moving beyond 'okay' - How to transform customer experience in the energy sector

Gas and electricity provision in the UK has changed dramatically, but despite this, a recent Oneserve survey found that customer service in the energy industry is underperforming many other sectors. In a time where consumers have witnessed a significant shift in service delivery from the likes of Amazon and Deliveroo, is it time the energy sector moved beyond an ‘okay’ service?

This white paper explores the state of play in the energy sector today, reveals the findings of the survey and details three steps to take to to start the customer experience transformation.

 

Download the White Paper