This white paper highlights the metrics that matter in field service management.
How can field service organisations effectively use analytics to transform their performance? That is the question this white paper looks to answer.
Organisations are collecting increasing amounts of data but many struggle to fully utilise it. It can a daunting task to turn to turn data into actionable intelligence.
This white paper highlights the metrics that matter in field service management and demonstrates how analytics can help to improve business performance. It looks at:
- How organisations are using analytics to improve the overall customer experience
- How analytics can drive preventative maintenance initiatives
- The Key Field Service Performance Indicators needed to utilise analytics in field service management
- The analytics journey – the steps you can take to apply analytics in your organisation