This white paper highlights the metrics that matter in field service management, specifically looking at how field service organisations can effectively use analytics to transform their performance.
Organisations are collecting increasing amounts of data, but many struggle to fully utilise it. In this white paper you will find:
- How organisations are using analytics to improve the overall customer experience
- How analytics can drive preventative maintenance initiatives
- The Key Field Service Performance Indicators needed to utilise analytics in field service management
- The analytics journey – the steps you can take to apply analytics in your organisation