Discover how top performing service organisations manage their data and use it to gain actionable insights with this research report from Aberdeen Group.
The effective use of analytics is becoming increasingly important in today’s competitive environment. However, a major challenge for many organisations is how they can efficiently turn an ever growing volume of data points into useful intelligence that drives better decision-making.
This research report from the Aberdeen Group examines this challenge and reveals how organisations with advanced analytics consistently outperform their competitors in terms of increased revenue and cashflow, and decreased operating costs.
The report also considers:
- Key strategic actions for improved service performance management
- How the Best-in-Class use analytics across their organisation to drive change and innovation
- Why it’s important to be able to access data on-demand to make strategic decisions