Social housing, by its very nature, is a sector designed for the benefit of society and those in most need. It is however a sector at a pivotal turning point. This is undoubtedly a good thing, as the focus on social housing and the conditions in which tenants live have come sharply into focus, it is clear there is a sector-wide problem which must be addressed.
But how Housing Associations and other bodies involved in the social housing world take on board, instigate and ensure change, which improve people’s experiences, is another matter. This white paper explores the state of play in the social housing sector today, reveals the findings of our customer experience survey and details principles the sector can take influence from moving forward.