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Key features

Optimise scheduling

With Oneserve’s optimised scheduler, you are always in control. Schedule your repairs and maintenance jobs effectively by seeing all available slots that match an operative with the required skills to carry out the work, and who is located as close to the site of the appointment as possible. Then, overnight, the software will optimise those schedules to minimise drive time, reduce costs, and maximise productivity.

Workflow Management

With all of your workflows in a single management system, you can easily optimise your specific processes. Oneserve's intuitive self-service functionality enables you to make workflow configuration changes yourself, as and when you need to. This ensures that time-consuming processes can be automated, the results can be monitored in real-time and continuous improvement opportunities are identified.

Mobile app

Your mobile operatives have real-time access to all the job information they need such as the job history, contact details, and site access instructions, through the Oneserve mobile app. If changes are made to the appointment, the mobile app automatically reflects this to keep your operative fully informed. As operatives complete each job, they record details in written, photo, or video format against each appointment, reducing admin time and building an instant compliance record.

Knowledge Hub

Field service KPI Metrics
4 essential field service KPIs and metrics

The top strategic action for two-thirds of service organisations is to improve the metrics or key performance indicators (KPIs) used to measure field service performance. But how do you know which field service metrics to measure?

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Process Management
How to use KPIs to measure your organisation’s process management goals

How many times have you tried to measure your organisation’s process management goals but have found yourself severely frustrated, and staring at a screen that makes very little sense?

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Ineffective processes
5 reasons ineffective processes can damage your organisation

Every one of us work in an organisation that requires process and yet so many of us find the subject uninspiring. But despite our initial lack of interest, we all need to wake up to the importance of processes particularly within the service management industry. 

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Why is stock control so important in field service management?

Effective parts and stock management is vital for any field service organisation looking to deliver a great service. Many field service visits require a part, so if operatives’ vans are not kept stocked with the necessary parts, they may be unable to complete jobs. Read on to find out more.

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Planned preventative maintenance
Planned preventative maintenance (PPM) – get it right on every visit

Are you looking to enhance a wider long-term asset management strategy? Perhaps you’re looking to provide a better annual gas safety inspection service? A well designed and executed PPM programme, will save your organisation time and money and will ensure you keep on track of your compliance obligations.

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White Papers
The Oneserve Guide to Efficiency in Field Service Management

Efficient field operations allow companies to deliver a great service while minimising costs. Find out how your organisation can become …

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