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Key features

Optimise scheduling

With Oneserve’s optimised scheduler, you are always in control. Schedule your repairs and maintenance jobs effectively by seeing all available slots that match an operative with the required skills to carry out the work, and who is located as close to the site of the appointment as possible. Then, overnight, the software will optimise those schedules to minimise drive time, reduce costs, and maximise productivity.

Contractor management

As you engage with contractors or subcontractors to undertake elements of your repairs and maintenance works, you can assign them access to Oneserve to give them all the job information they need, and to enable you to monitor their progress in real-time. These access rights can vary for each contractor, allowing you to only display the job information that is relevant to them.

Mobile app

Your mobile operatives have real-time access to all the job information they need such as the job history, contact details, and site access instructions, through the Oneserve mobile app. If changes are made to the appointment, the mobile app automatically reflects this to keep your operative fully informed. As operatives complete each job, they record details in written, photo, or video format against each appointment, reducing admin time and building an instant compliance record.

Knowledge Hub

Podcast - Islington council - Track My Operative
Podcasts
Track My Operative: Enhancing resident engagement within repairs services
In this podcast, Daniel Watkins, Programme Manager – Housing Property Services at Islington Council, tells us about how the council ...
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Navigating the age gap - why social housing must adapt to the Amazon-era
Blogs
Navigating the age gap: Why social housing must adapt to the Amazon-era
As the social housing landscape continues to evolve, a not-so-silent battle brews beneath the surface. The expectations of younger tenants ...
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Beyond the basics - why tenants should expect more than just a safe home
Blogs
Beyond the basics: Why tenants should expect more than just a safe home
Picture this: you’re scrolling through your phone, deciding whether to switch your mobile provider based on countless reviews and ratings ...
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Five star Power: Why tenants should be able to rate their landlord like their favourite restaurant
Blogs
Five-star power
Why tenants should be able to rate their landlord like their favourite restaurant. We rate everything these days. Go out ...
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Drawing a comparison - but not with who you might think
Blogs
Drawing a comparison:
But not with who you might think.   We all do it, every day. We rate the quality of a ...
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Gravesham Borough Council increases first time access success and streamlines customer interaction
Case Study
Gravesham Borough Council Increases First-time Access Success and Streamlines Customer Interaction
Gravesham Borough Council increases first-time access success and streamlines customer interaction Gravesham Borough Council is a stock-retaining local authority that ...
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