Trusted by...

Key features

Optimise scheduling

With Oneserve’s optimised scheduler, you are always in control. Schedule your repairs and maintenance jobs effectively by seeing all available slots that match an operative with the required skills to carry out the work, and who is located as close to the site of the appointment as possible. Then, overnight, the software will optimise those schedules to minimise drive time, reduce costs, and maximise productivity.

Contractor management

As you engage with contractors or subcontractors to undertake elements of your repairs and maintenance works, you can assign them access to Oneserve to give them all the job information they need, and to enable you to monitor their progress in real-time. These access rights can vary for each contractor, allowing you to only display the job information that is relevant to them.

Mobile app

Your mobile operatives have real-time access to all the job information they need such as the job history, contact details, and site access instructions, through the Oneserve mobile app. If changes are made to the appointment, the mobile app automatically reflects this to keep your operative fully informed. As operatives complete each job, they record details in written, photo, or video format against each appointment, reducing admin time and building an instant compliance record.

Knowledge Hub

Podcasts
Meet the client: FSG Property Services
In our latest ‘Meet the Client’ Podcast, we’re talking to Natasha Gajadhar from FSG Property Services.  Natasha talks about how FSG ...
Read More >
Oneserve and Help me Fix
News
Oneserve announces partnership with Help me Fix to further strengthen its social housing property management solutions
Oneserve announces partnership with Help me Fix to further strengthen its social housing property management solutions Oneserve, a leading provider ...
Read More >
Navigating the new Consumer Standards
Blogs
Navigating the new Consumer Standards: Five key insights for Contractors in Social Housing
Contractors – you’re the backbone of the social housing sector. You’re entrusted with the critical task of maintaining properties and ...
Read More >
Redefining social housing one word at a time
Blogs
Redefining Social Housing, One Word at a Time
By Chris Proctor, CEO, Oneserve   Anyone who knows me, will happily attest that aside from my love of the ...
Read More >
Islington Council - Track My Operative
Case Study
Islington Council: Track My Operative
Track My Operative: Enhancing resident engagement within repairs services Islington Council has portfolio of more than 27,000 properties and a ...
Read More >
Podcast - Islington council - Track My Operative
Podcasts
Track My Operative: Enhancing resident engagement within repairs services
In this podcast, Daniel Watkins, Programme Manager – Housing Property Services at Islington Council, tells us about how the council ...
Read More >