Building And Property Maintenance Software

Trusted by...

"The scheduling capabilities of Oneserve are second to none, but the improvements we have seen in our service delivery go far beyond this. We have oversight of our entire workforce, which enables us to monitor performance and more accurately monitor job costings."

Gravesham Borough Council

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Key features

Optimise scheduling

With Oneserve’s optimised scheduler, you are always in control. Schedule your repairs and maintenance jobs effectively by seeing all available slots that match an operative with the required skills to carry out the work, and who is located as close to the site of the appointment as possible. Then, overnight, the software will optimise those schedules to minimise drive time, reduce costs, and maximise productivity.

Contractor management

As you engage with contractors or subcontractors to undertake elements of your repairs and maintenance works, you can assign them access to Oneserve to give them all the job information they need, and to enable you to monitor their progress in real-time. These access rights can vary for each contractor, allowing you to only display the job information that is relevant to them.

Mobile app

Your mobile operatives have real-time access to all the job information they need such as the job history, contact details, and site access instructions, through the Oneserve mobile app. If changes are made to the appointment, the mobile app automatically reflects this to keep your operative fully informed. As operatives complete each job, they record details in written, photo, or video format against each appointment, reducing admin time and building an instant compliance record.

Knowledge Hub

Podcasts

Combatting damp and mould in Social Housing

Find out first-hand how Hillingdon Council are tackling damp and mould with Oneserve. In this podcast, Liam Bentley, Operations Manager ...

News

Groundbreaking tenant survey unveils a critical ‘Customer Centricity’ gap in UK Social Housing

A new UK-wide survey of social housing tenants has revealed that tenant satisfaction levels are driven by such low expectations ...

Blogs

How Hillingdon Council is using Oneserve to maintain better homes

By Liam Bentley, Operations Manager for Repairs and Voids, Hillingdon Council As the Operations Manager for Repairs and Voids at ...

Podcasts

Beyond Four Walls: Unveiling tenant perspectives in UK Social Housing

Gain an understanding of Oneserve’s revealing ‘Beyond Four Walls’ tenant perspective report in this insightful podcast. Oneserve Chief Executive, Chris ...