Why We're Trusted

Our promise

Our promise is to deliver a constantly beneficial partnership for our clients which means Oneserve is the last service management software you need to invest in.

Trusted for over a decade by the housing community, we provide solutions that help social housing providers and contractors deliver the positive repairs and maintenance service that their tenants deserve and providers need.

You’re more likely to find us talking to residents or out with operatives than you are in exhibitions because for us, serving the housing sector isn’t just a job, it’s a purpose. This is why we invest heavily in understanding the needs, requirements and frustrations of the consumers that we and our clients serve. This ensures that we are always focussed on delivering functionality when and where it needs to be delivered, addressing both client and consumer requirements; increasing efficiency, evidencing compliance and providing a leading customer experience.

We understand that the challenges you face are constantly evolving and so is our software. We strongly believe that to be successful requires Everyday Evolution and that’s why we’re dedicated to continuously developing and deploying our software, to help you meet the challenges of today and tomorrow head-on.

We’ve created an intelligent job management system for services companies that is powerful, easy to use, simple to configure and quick to implement. Oneserve enables you to seamlessly connect your office teams, field operatives, and customers while reducing administration, paperwork and associated costs.

As self-sufficiency without the fear of incurring additional costs is a big priority for many of our clients, part of our promise is to deliver genuine ongoing support and training that empowers your team to administrate Oneserve and configure components as and when you need to.

Our purpose

We exist to deliver software that contributes to improving the lives of people in social housing across the UK. It’s as simple as that.

We work closely with housing associations and social landlords to increase tenant satisfaction and improve service delivery in what is perhaps one of the most critical and emotive services you offer – repairs and maintenance.

We also specialise in working with contractors and subcontractors to help increase first-time fix rates and reduce no-access appointments.

Ultimately, everything we do is focused directly on improving the lives of people in social housing. Our software exists to positively impact your organisation and support you in improving your service delivery to tenants. And that is something we are extremely passionate about.

Our people

Our people are the foundation of our business and why we’re a trusted software provider by housing providers and contractors. Our people are the reason we’re able to provide you with award-winning field service software, support and services.

Everyone in our business embodies our core values:

Expertise. Through our internal team of technical experts and network of specialist partners, we’ve built collective expertise to equip you with the tools and knowledge your organisation needs to improve.

Innovate. We believe that achieving success requires Everyday Evolution. That’s why our people are curious and ambitious. Constantly seeking new solutions to support our client partners and the changing challenges they face.

Empower. By empowering everyone in our organisation to achieve their full potential, we are able to deliver award-winning job management software that empowers our client partners to take control of their data and identify service delivery improvements.

Unity. By working together – both internally and with our client partners – we are greater than the sum of our parts. As a unit, we can achieve more.