Work smarter, Everyday

Intelligent job management software that supports your Everyday Evolution

Field Service Management Software made to support repairs and maintenance teams

Oneserve’s field service management software transforms and modernises your current workforce management processes, and is proven to increase and optimise workforce efficiencies. Empower your organisation through our service management software which provides the tools needed to work smarter everyday.

Our field service management app is purpose-built and customisable to support the specific needs of your workforce, including providing seamless real-time communication between office and field-based team members. The comprehensive mobile app includes features such as parts management, on-the-job forms and photographic evidence capture. It also supports the improvement of the service delivered to your end customers, as customer satisfaction surveys can be automatically issued as soon as the job is marked as complete. 

It’s easy to achieve Everyday Evolution with our Job Management Software

Who we serve


“Oneserve is such a powerful tool for us; it’s used in the back office, by mobile workers, engineers and clients to make sure we are always optimising our service delivery to residents.”

Social Housing Landlords

“The support we have received from Oneserve has been like no other I’ve seen in this industry before. Our Oneserve Project Manager has been a mentor and given endless support.”

Cloud based Field Service Management Software

Oneserve specialise in delivering job management software for organisations offering repairs and maintenance services. 

Connecting your mobile workforce, office teams, customers and subcontractors together in a single field service solution, Oneserve encourages collaboration and efficiency across everyone involved in delivering your service through its desktop site and mobile app.

Knowledge and information is shared, updated and monitored in real-time, allowing for smoother business processes and enhanced customer experiences. Compliance obligations can be fulfilled and recorded against jobs and self-service functionality enables our clients to set their system up according to their own specific requirements.

Why we’re trusted

Our promise is to deliver a constantly beneficial partnership for our clients which means Oneserve is the last service management software you need to invest in. 

We exist to deliver software that contributes to improving the lives of people in social housing across the UK. It’s as simple as that.

Our people are the foundation of our business and why we’re a trusted software provider by housing providers and contractors.

Knowledge Hub

Field service KPI Metrics
4 essential field service KPIs and metrics

The top strategic action for two-thirds of service organisations is to improve the metrics or key performance indicators (KPIs) used to measure field service performance. But how do you know which field service metrics to measure?

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Process Management
How to use KPIs to measure your organisation’s process management goals

How many times have you tried to measure your organisation’s process management goals but have found yourself severely frustrated, and staring at a screen that makes very little sense?

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Ineffective processes
5 reasons ineffective processes can damage your organisation

Every one of us work in an organisation that requires process and yet so many of us find the subject uninspiring. But despite our initial lack of interest, we all need to wake up to the importance of processes particularly within the service management industry. 

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Why is stock control so important in field service management?

Effective parts and stock management is vital for any field service organisation looking to deliver a great service. Many field service visits require a part, so if operatives’ vans are not kept stocked with the necessary parts, they may be unable to complete jobs. Read on to find out more.

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Planned preventative maintenance
Planned preventative maintenance (PPM) – get it right on every visit

Are you looking to enhance a wider long-term asset management strategy? Perhaps you’re looking to provide a better annual gas safety inspection service? A well designed and executed PPM programme, will save your organisation time and money and will ensure you keep on track of your compliance obligations.

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White Papers
The Oneserve Guide to Efficiency in Field Service Management

Efficient field operations allow companies to deliver a great service while minimising costs. Find out how your organisation can become …

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