Why Choose Oneserve?

Chris Proctor

Chief Executive Officer

My role within Oneserve has two primary components, working across our board to set organisational strategy and then taking overall responsibility to ensure that we succeed in all our goals.

There are two real stand out factors that make me proud of Oneserve, firstly the team; exceptionally talented and passionate people who truly believe in what we’re doing.

Secondly, it has to be what we’re doing. So many service visits start with a negative, something breaking or in need of repairing. What we allow our clients to do is to turn that paradigm on its head and turn a negative start into a positive experience. We’ve all been on the end of both positive and negative service experiences, the knowledge that we’re powering hundreds of thousands of positive experiences is definitely something to be proud of, for all of us.

Rob Austin

Chief Operating Officer

My role is to deliver financial visibility and best value at all times. To achieve this, I utilise proven processes and procedures to provide low risk, accurate and consistent commercial, financial and operational insight.  

I also ensure Oneserve continually delivers an exceptional service so that our client partners can deliver beyond the expectations of their customers.

I am exceptionally proud to be a part of a rapidly growing, innovative and dynamic business with an amazing team of enthusiastic and incredibly knowledgeable individuals; each of whom have a passion for success and real pride in what they do.

Alistair Hayter

Chief Technology Officer

I work across the business aligning our commercial and technical strategies to deliver high quality, innovative solutions to our client partners. Putting our client partners and end users at the heart of every design, implementation and delivery decision, we ensure they continually benefit from the very best field service management software. My colleagues consistently combine best practices in processes, delivery methodologies and organisational culture to ensure the provision of high-performing, robust solutions. This holistic and forward-thinking approach has enabled the company to progress a market-leading roadmap with effective use of leading-edge technologies such as AI and IoT.

I am proud to be part of an organisation that works so closely with its partners to open up new possibilities and effect step-changes in outcomes and customer experience. I also get a great deal of motivation from my colleagues energy and commitment to continually build better services.  

Deborah Bertram

Client Success Director

As the Client Success Director I am the direct link between Oneserve and our client partners. Together with my team, I ensure our client partners get the very best out of Oneserve, ensuring they are able to continually deliver an exceptional service to their customers and achieve ongoing efficiency gains.

We recognise how critical our product is to our client partners’ organisations and our focus in the Client Success team is to develop strong client partnerships to ensure that our software continues to support their ever-changing needs and long-term business vision.

Liz Harding

Senior Project Manager

As a Senior Project Manager I ensure our team help our client partners onboard effectively. From the point in which they buy Oneserve, all the way through to go live, we are there to ensure Oneserve is configured to customers requirements and is delivered on time and in budget. Our aim is always to leave our client partners with a system that will give them maximum business benefits from the word go.

My favourite part about working at Oneserve is the variety of projects I get to work with – every project is completely different, and it’s always really interesting to learn about each individual business. I truly believe we have a product that truly benefits customers and end users, allowing them to work more effectively and efficiently.

Mark Perryman

Head of Technical and Integration

With the support of my team we help set-up Oneserve for new client partners and also support existing client partners with ongoing integration and technical needs. This varies from general system configuration, through to integrating third party applications and providing system administrator training.

Having been with Oneserve since 2010 I have found the transformation and journey inspiring. With impressive improvements year on year, Oneserve has now powered over 40 million working hours to date. I am very proud to say that the work my team has done has directly contributed to that.

Rachel Stidworthy

Head of Marketing

I am responsible for translating Oneserve’s organisational objectives and strategy into a comprehensive, actionable and measurable marketing strategy. I ensure this strategy is delivered profitably using various marketing channels such as PR, lead generation, brand management, client communications and product marketing.

I love working at Oneserve because it is an ambitious company full of committed, collaborative people. This collective passion and drive is inspirational and makes for a very rewarding career.

Angela Gordon-Lennox

Head of Product

At Oneserve I help to shape the future direction of our field service management solution, ensuring we deliver a product that will continually help our client partners achieve more.  I work collaboratively with sales, marketing, customer success and our support teams to fully understand our client partner’s requirements and then translate that information into our  product vision.

I started Oneserve with enthusiasm but that has grown even more having got to know the team here. Everyone pulls together, putting their own expertise forward to ensure all projects are delivered successfully.

Jodie Lewis

Support Manager

I manage the technical support team, ensuring all of our client partners have access to expert advice and guidance. We troubleshoot any issues and answer any queries to help our client partners get the best out of Oneserve. This support includes our online Help Centre which we continually develop to give the System Administrators direct access to the information they need.  

My favourite aspect of Oneserve is the family-like culture. I can often be found, organising events for the team and the response is always positive with everybody getting involved. This united spirit carries across to our everyday work with everyone working and supporting each other. I firmly believe it is this culture that makes Oneserve as successful as it is.