Why Choose Oneserve?

Chris Proctor

Chief Executive Officer

My role within Oneserve has two primary components, working across our board to set organisational strategy and then taking overall responsibility to ensure that we succeed in all our goals.

There are two real stand out factors that make me proud of Oneserve, firstly the team; exceptionally talented and passionate people who truly believe in what we’re doing.

Secondly, it has to be what we’re doing. So many service visits start with a negative, something breaking or in need of repairing. What we allow our clients to do is to turn that paradigm on its head and turn a negative start into a positive experience. We’ve all been on the end of both positive and negative service experiences, the knowledge that we’re powering hundreds of thousands of positive experiences is definitely something to be proud of, for all of us.

Rob Austin

Chief Operating Officer

My role is to deliver financial visibility and best value at all times. To achieve this, I utilise proven processes and procedures to provide low risk, accurate and consistent commercial, financial and operational insight.  

I also ensure Oneserve continually delivers an exceptional service so that our client partners can deliver beyond the expectations of their customers.

I am exceptionally proud to be a part of a rapidly growing, innovative and dynamic business with an amazing team of enthusiastic and incredibly knowledgeable individuals; each of whom have a passion for success and real pride in what they do.

Andy Martin

Chief Technology Officer

As CTO I am responsible for executive decisions with regards to the technological interests of Oneserve. In conjunction with my senior team I am responsible for outlining the company’s technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company’s business needs.

With over 25 years of technology and business change achievements in several roles within Financial Services, Retail and Civil Service, I am experienced in delivering improvements to technical and organisational effectiveness leading to enhanced value for our clients.

David Cockayne

Sales Director

In my role as Sales Director I am responsible for developing Oneserve’s strategy to grow new business revenues.

Working alongside my team of sales professionals, I come face to face with the challenges experienced by our clients – how to provide the best possible service to their customers whilst decreasing their costs and increasing their efficiencies. It is our role to really understand these requirements, establishing how Oneserve can be implemented to help our clients achieve their objectives and deliver ROI.

With over 25 years’ experience of working within the technology sector, mostly delivering field service management solutions, my focus is on adding value for our client-partners and developing relationships that go far beyond the initial project to deploy the solution.

Deborah Bertram

Client Success Director

As the Client Success Director I am the direct link between Oneserve and our client partners. Together with my team, I ensure our client partners get the very best out of Oneserve, ensuring they are able to continually deliver an exceptional service to their customers and achieve ongoing efficiency gains.

We recognise how critical our product is to our client partners’ organisations and our focus in the Client Success team is to develop strong client partnerships to ensure that our software continues to support their ever-changing needs and long-term business vision.

Liz Harding

Senior Project Manager

As a Senior Project Manager I ensure our team help our client partners onboard effectively. From the point in which they buy Oneserve, all the way through to go live, we are there to ensure Oneserve is configured to customers requirements and is delivered on time and in budget. Our aim is always to leave our client partners with a system that will give them maximum business benefits from the word go.

My favourite part about working at Oneserve is the variety of projects I get to work with – every project is completely different, and it’s always really interesting to learn about each individual business. I truly believe we have a product that truly benefits customers and end users, allowing them to work more effectively and efficiently.

Jodie Lewis

Support Manager

I manage the technical support team, ensuring all of our client partners have access to expert advice and guidance. We troubleshoot any issues and answer any queries to help our client partners get the best out of Oneserve. This support includes our online Help Centre which we continually develop to give the System Administrators direct access to the information they need.  

My favourite aspect of Oneserve is the family-like culture. I can often be found, organising events for the team and the response is always positive with everybody getting involved. This united spirit carries across to our everyday work with everyone working and supporting each other. I firmly believe it is this culture that makes Oneserve as successful as it is.