Oneserve Case Studies

At Oneserve we build partnerships. We work with you to understand your needs and help you to develop as your business grows. Want a second opinion? Have a look at what our customers say about us.

Browse our case studies to find out how Oneserve can help you deliver outstanding customer experience.

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Our Case Studies

SES Water: Elevated visibility and modernisation

"We need to constantly improve. It is our priority to ensure our customers receive an uninterrupted, quality water supply but to do this we need…

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KCOM: A cultural and technological change

"Oneserve has transformed the way we manage our jobs. The transition was both a cultural and technological change, but it has been very straightforward."

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Gravesham Borough Council: A fifth of the budget saved

“If I spoke to someone in local government I would say; if you want to make a significant transformation, then Oneserve is the perfect partner."

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Sky: Optimising efficiency and decreasing costs

“Oneserve has enabled us to be much better at planning our engineers’ work, increasing productivity and producing cost savings.”

MD Group: Increasing visibility

“Oneserve is such a powerful tool for us; it’s used by our entire team to make sure we always optimise...

Sovini: Maximising productivity

"In the last six months we have increased productivity by a further 25% through working closely with the Oneserve team."

Islington Council: Bringing works in-house

"We generate 300 planned jobs every month, which are automatically scheduled by Oneserve without the need for any human interaction."

One Housing Group: Restored control

"The scheduler enables us to see where an operative is and what work they have completed. Meanwhile Oneserve stores data...

Rugby Borough Council: An adaptable solution

“When I compare our current processes to our previous paper-based system, the difference is marked. Every element of our service...

Breyer Group: Reduced costs

"Oneserve has completely changed how we operate. We were able to strip out three other systems, which has not only...

Dry Risers Direct: Achieving enhanced growth

"Oneserve is so easy to use that we barely need to train new users. By shadowing an existing user, they...

AHW: Streamlined data management

“Previously, if a customer had a question, we would need to go by memory or look through the paperwork before...

Gilmartins: Building for the future

"It’s David and Goliath stuff. Partnering with Oneserve has enabled us to win work against the odds.”

SuperGlass: Supporting growth

"We have been able to promise and deliver a level of detail and transparency that surpasses our competition."

MCP: Delivering visibility & value

Since implementing Oneserve into their operations, MCP have successfully grown their business with the satisfaction of residents and clients at...

PPVS: Building a secure future

"Oneserve is one of the best investments we've made. It has enabled PPVS to become much more efficient and, since...

SHG: Scheduling appointments

“What customers remember from a ‘wow’ perspective is that they phoned, we attended quickly, we turned up when we said...

NWLDC: Modern customer service

“We completed 15% more jobs in the first four weeks of adopting Oneserve’s field service management software.”

Contour Roofing: Simplifying processes

"Not having to use several documents and programmes has increased engineer productivity by up to 25% per day."

Crystal Clear: Selecting the right partner

“Having real-time information at our fingertips gives us instant access to performance metrics and enables us to work more flexibly.”

Cobwebs: Boosting productivity

"Our customer service has increased twofold. We can respond faster, because we can easily and quickly book jobs through the...