Why the water sector needs to become customer-obsessed
Due to the water sector’s somewhat turbulent history, it is no wonder the industry is now beginning to seek out...
White Papers
Customer experience in social housing - an alternative perspective
Social housing, by its very nature, is a sector designed for the benefit of society and those in most need....
Moving beyond 'okay' - How to transform customer experience in the energy sector
Gas and electricity provision in the UK has changed dramatically, but despite this, a recent Oneserve survey found that customer...
The impact machine downtime has on business
Businesses reliant on machinery to either manufacture products, or to help serve their clients, are facing fierce competition and ever-developing...
Getting it right first time – How to build an effective DLO
Based on the experience of our client partner, One Vision Housing, this white paper explores the driving factors behind their decision...
Is Insourcing the Answer? Four In-House Repairs & Maintenance Teams Share Their Experience
This comprehensive eBook looks at the experiences of the several organisations. The debate around insourcing repairs and maintenance services continues...
Service Performance Management: Smarter Data, Better Decisions
Discover how top performing service organisations manage their data and use it to gain actionable insights with this research report from...
Infographic: The staggering cost of machine downtime
Download our infographic, which shows the staggering cost of machine downtime to the UK economy. UK manufacturers are suffering costs...
The Metrics That Matter: How Actionable Analytics Can Transform Field Service Performance
This white paper highlights the metrics that matter in field service management, specifically looking at how field service organisations can...
The Oneserve Field Service Survey
At the end of 2015 Oneserve conducted a comprehensive survey of c.15,000 organisations of various sizes across the UK. The...
The Oneserve Guide to Efficiency in Field Service Management
Efficient field operations allow companies to deliver a great service while minimising costs. Find out how your organisation can become...
Avoiding the Common Workflow Pitfalls in Field Service
This white paper identifies the most common pitfalls found in field service workflows. We all understand the need to work...