Customisable Workflows

For many service organisations, their business requirements and customer expectations change frequently. In order to be reactive, they must amend and improve their processes. Making such changes in some field service solutions can be very time consuming and expensive. 

However, with Oneserve, you can optimise your processes with ease by self-administering your workflows. Oneserve workflow management software stores all of your processes in one location making this a quick and simple amendment. 

An overview

Customisable workflows benefit from all of the advantages of standard workflows, but as you monitor and identify workflow improvements, you can make adjustments yourself.

Key benefits

Ensure consistency

With your entire team operating to the same workflows, you can be sure that you will deliver a consistent service with a comprehensive data trail. Additionally, prompts and mandatory fields can be added to processes to further maximise accuracy.

Monitor effectively

With all of your workflows in a single system, you can easily monitor and compare their performance. You no longer need to study multiple systems or spreadsheets, instead, you will have real-time access to your entire business process.

Adapt quickly

Every business evolves, as do the demands and needs of your customers. To stay at the top of your game, you need to react to these quickly. Our workflow management software enables you to do just this, making instant amendments to the system.

What you can expect from Oneserve’s Customisable Workflow feature

Step 1: Self-configure your own processes

Our workflow management system is simple to use but sophisticated in its output. You can add any number of processes, whether that is to initiate an on-site survey or to send a customer a text message. You can also apply rules and restrictions to each workflow.

Step 2: Monitor the success of your processes

All workflows can be accessed from a single page within Oneserve. This makes updating and amending them very simple. When combined with our intelligent reporting capabilities, this gives you the visibility and intelligence you need to quickly highlight efficiencies.

Step 3: Make improvements to your processes

Instantly adjust existing processes and add new workflows as you uncover potential improvements. This ongoing focus on improvement and the speed in which you can make the changes means you will continually deliver an outstanding and cost effective service.