Workflow Management

Undertaking planned and reactive maintenance is crucial for many service organisations, as business requirements and customer expectations continue to change frequently. Improving these processes and making changes in some field service solutions, however, can be time-consuming and expensive.

Oneserve’s workflow management software will help you optimise processes with ease by self-configuring your workflows. The intuitive workflow management tool stores all of your processes in one location making this a quick and simple amendment.

Workflow management software, also known as WMS or WfMS is a software workflow management tool, developed to ease repetitive business processes and tasks in order to increase efficiency and productivity. The process behind the workflow management software involves automating an otherwise lengthy process by creating a sequence of tasks, which the data will follow, until fully processed, without the need for constant employee supervision.

An overview

Oneserve’s workflow management tool enables you to plan forward and react fast, empowering your team and continually improving the quality of service delivery. The workflow management software has a customisable workflow feature that allows you to monitor and identify workflow improvements, making any adjustments yourself.

Key benefits of Workflow Management Software

Ensure consistency

When using the workflow management software your entire team is operating to the same workflows, so you can be sure that you will deliver a consistent service with a comprehensive data trail. Additionally, prompts and mandatory fields can be added to the workflow management tool to further maximise accuracy.

Monitor effectively

With all of your workflows in a single system, you can easily monitor and compare their performance. With the workflow management software you no longer need to study multiple systems or spreadsheets, instead, Oneserve's workflow management tool will give you real-time access to your entire business process.

Adapt quickly

Every business evolves, and so do the demands and needs of your customers. To stay at the top of your game, you need to react to these quickly. Our workflow management software enables you to do just this, making instant amendments to the system.

What you can expect from Oneserve’s Workflow Management Software

Step 1: Self-configure your own processes

Our workflow management software is simple to use but sophisticated in its output. You can add any number of processes, whether that is to initiate an on-site survey or to send a customer a text message. You can also apply rules and restrictions to each workflow.

Step 2: Monitor the success of your processes

All workflows can be accessed from a single page within Oneserve. This makes updating and amending them on the workflow management tool very simple. When combined with our intelligent reporting capabilities, Oneserve gives you the visibility and intelligence you need to quickly highlight efficiencies.

Step 3: Make improvements to your processes

The workflow management software allow you to adjust existing processes and add new workflows as you uncover potential improvements. This ongoing focus on improvement and the speed in which you can make the changes means you will continually deliver an outstanding and cost-effective service.