Oneserve offers two different versions of forms and surveys, depending on your requirements:
Standard Surveys
Standard Surveys removes the need for manual paperwork, instead offering a library of surveys from which to choose to ensure you are collecting the on-the-job data you need in a timely manner. Once a survey has been selected, your back office teams then assign these to the relevant job type so that the surveys appear for completion by your mobile workers via the Oneserve Mobile App.
Enhanced Surveys – our premium survey builder
Enhanced Surveys offers everything within our standard tool whilst also bringing greater flexibility. Through a highly intuitive, self-service interface you can create and edit as many surveys as you need, bespoke to your organisation’s requirements. Simple drag and drop functionality enables you to quickly and easily build your surveys in a highly flexible way. The surveys then appear on relevant jobs for completion by your mobile operatives via their Oneserve Mobile App.
Oneserve simplifies your data capture process, introducing a consistent method for capturing the data that is important to your business. From customer satisfaction surveys to health & safety assessments, you can collect the information necessary to operate efficiently, whilst evidencing compliance and delivering service excellence.
Easily create electronic versions of your forms and surveys. As you set the forms up you can mark fields as mandatory giving you further control over the accuracy of your data capture. Your on site team fill in the details via their mobile App and this is then immediately accessible by your office team - giving everyone in your organisation a single version of the truth.
Oneserve has the user in mind at every step - from the system administrator setting up the survey, to the mobile operative completing it. Every process is intuitive and completed in a logical, step-by-step order to maximise productivity.
Quickly create company branded surveys and forms by simply uploading a PDF template. Once the PDF is uploaded, question and answer boxes can be easily overlaid to create a professional branded document that is automatically assigned and saved against the job after completion.
Visual evidence, such as photographs and signatures, can be captured and uploaded with ease. This information is then recorded against the job in real-time, providing an extra level of visibility for your organisation.
With no limit to the number of surveys you can produce, our survey software enables you to be confident that you are always capturing the information that is important to your organisation.
In addition to job specific data, your mobile operatives can also gather customer feedback, all of which can be analysed to improve performance and customer service. The instant accessibility to all of this data also means your team can be far more responsive to customer queries.
In addition to job specific data, your mobile operatives can also gather customer feedback, all of which can be analysed to improve performance and customer service. The instant accessibility to all of this data also means your team can be far more responsive to customer queries.
Additional functionality enables you to employ conditional questioning within your surveys. This means that when your mobile operatives are completing surveys on-site the questions that appear in the survey adjust according to how they have answered previous questions. This means they can smoothly and quickly navigate through the survey.
Forms and Surveys connects your mobile and back-office teams through the real-time sharing of data via the Oneserve Mobile App. Surveys can be mapped so that they appear at the relevant point in a job process, ensuring the right information is captured at the right time.
