Oneserve’s Job Management Software allows service-based businesses to benefit from increased productivity streamlined workflow. The smart software solution is suitable for a variety of industries, including Construction, Utilities, Social Housing and Local Government.
Oneserve’s job management systems will aid your engineers and provide your team with complete visibility of your service delivery. From the team in the office to the field service staff, everyone will have sight of the information they need to deliver an exceptional customer experience. This visibility also gives you the insight necessary to improve efficiencies, enabling you to deliver an excellent service cost-effectively.
Our easy to use job management solutions empower your teams to continually improve service delivery. Intuitive to use, our cloud-based job management software gives you the control to make amendments and improve workforce efficiencies, as and when you need to with no delay and no additional cost. Our software enables you to forward plan and react to changes when required.
Job management software provides your back office teams, mobile workers and subcontractors with the tools and knowledge they need to work smarter. Intelligently schedule jobs, automatically reorder parts, monitor performance & customer satisfaction and make continual efficiency improvements. Read our case studies to see how our job management solutions have helped clients across the UK and internationally to improve productivity by 30% in just four weeks of use.
Oneserve has transformed the way we manage our jobs. The transition was both a cultural and technological change, but it has been very straightforward.
Chris Akrill, Field Control Manager - KCOM
The smart job scheduling software will allow everyone within the business to stay alert of different teams’ activities as well as monitor and track performance in real-time. You can also provide schedule change updates directly to your team, such as customer cancellations.
With everyone working to the same processes and no need for paperwork, you can be confident that all relevant data is captured. This will subsequently ensure you remain compliant with regulations such as the Gas Safety Record.
Improve customer service by integrating automated communications into your job processes. Whether you want to send emails or texts, you can keep your customers in the loop by defining points in the workflow to send relevant updates.
With Oneserve’s optimised scheduler, you are always in control. You can schedule a job using our intuitive mobile workforce job management software. It will show all available slots, matching the job with the engineers who are in the right location and have the right skills to complete the job efficiently. Then, overnight, it will optimise those schedules ensuring the most efficient routes are taken to maximise productivity.
With our job flow management software Oneserve automatically informs the operative of their working schedule, feeding through all relevant information to create a seamless working experience whilst saving administration and your bottom line. If changes happen, such as last minute appointment cancellations, Oneserve will alert the operative keeping them up-to-date and preventing wasted journeys.
Your field engineers and operatives will have real-time access to all the job information they need through the mobile job scheduling app, such as the job history, contact details and site access instructions. As they complete each job, they can use the mobile app to add details, whether in written, photo or video form to record all relevant information against each. The immediacy and simplicity of this data capture reduces administration and speeds up the process.
Discover more about the smart, automated features Oneserve’s Job Management Software can offer. Find out how we can aid your business efficiency and help you deliver superior customer service, by requesting a free demo.
