Mobile Workforce Management

Maximising productivity and delivering a consistently high level of service can be tricky to achieve with a remote workforce. Communication is often challenging and processes can be inconsistent, all of which impact the customer experience. Oneserve’s field service management solution software allows you to streamline processes and provide your team with complete visibility of your service delivery. From the team in the office, to the field service staff, they all have sight of the information they need to deliver an exceptional customer experience. This visibility also gives you the insight necessary to improve efficiencies, enabling you to deliver an excellent service cost effectively.

Our easy to use mobile workforce management software empowers your teams through self service management solutions to continually improve service delivery. Intuitive to use, our cloud-based software gives you the control to track engineers, make amendments and improve workflow efficiencies, as and when you need to with no delay and no additional cost.

An overview

Our comprehensive field service management software provides your back office teams, mobile workers and subcontractors with the tools and knowledge they need to work smarter. Intelligently schedule jobs, automatically reorder parts, monitor performance & customer satisfaction and make continual efficiency improvements. Read our case studies to see how we have helped improve productivity by 30% in just four weeks of use.

Key benefits

Cloud based

The ability to work from anywhere. Cloud based technology brings flexibility and collaboration, removing the need for any paperwork. Your team receive and record data in real-time. Even without internet connection, operatives can access and record information on their mobile device.

Reduced administration

Our mobile work management software securely stores all the information your team requires. With all files stored centrally everyone can see one version of the truth and edit from anywhere. This eradicates the need for any paperwork and removes any ambiguity previously experienced.

Capture information on the go

Capture key information such as signatures, photos, customer satisfaction forms and surveys as well as compulsory compliance forms via the mobile application. This automatically updates in Oneserve, giving your teams immediate and seamless insight of all of your data.

Scalable software

As your business grows, Oneserve grows with you. Our mobile workforce management tool provides flexibility to mould to your changing demands. You can add users as required and make amends to your field service management software as and when you need to, ensuring you always deliver an efficient high level service.

Ensure compliance

Adhere to compliance obligations with our customisable forms and surveys. Create mandatory fields for operatives to capture all of the information you need to prove you are meeting legal compliance. Everything is captured on the mobile workforce app in real-time and stored centrally for optimum visibility.

Data security

At Oneserve, security is a top priority for our client-partners data. We ensure that the data you collect and store within our mobile workforce scheduling software is protected from unauthorised or malicious behaviour. We do so by adhering to the latest rigorous data controls and methods.

What you can expect from Oneserve’s Mobile Workforce Management Software

Step 1: Optimise your scheduling

With Oneserve’s optimised scheduler, you are always in control. You can schedule a job using our intuitive mobile workforce scheduling software. It will show all available slots, matching the job with the engineers who are in the right location and have the right skills to complete the job efficiently. Then, overnight, it will optimise those schedules ensuring the most efficient routes are taken to maximise productivity.

Step 2: Communicate seamlessly

With our field management software Oneserve automatically informs the operative of their working schedule, feeding through all relevant information to create a seamless working experience whilst saving administration and your bottom line. If changes happen, such as last minute appointment cancellations, Oneserve will alert the operative keeping them up-to-date and preventing wasted journeys.

Step 3: Commence work

Your operative will have real-time access to all the job information they need through the mobile app, such as the job history, contact details and site access instructions. As they complete each job, they can add details, whether in written, photo or video form to record all relevant information against each job. The immediacy and simplicity of this data capture reduces administration and speeds up the process.