Introducing resource management to your organisation will simplify the scheduling process by reducing administration and increasing accuracy. Oneserve will take into account location, engineer skills and travel time and suggest the most appropriate appointment for each specific job.
Oneserve optimises every element of the job planning process - from ensuring daily schedules are as efficient as possible, to giving engineers access to all the data they need to complete each job productively, to providing visibility of job progress and performance.
Improve first time fix rates
Return site visits are costly and damage customer satisfaction. By considering the skills required for each job, our resource management tool helps ensure your customers experience a highly efficient service that maximises your first time fix rate.
Monitor job progress
All of the information regarding each job is entered and stored into Oneserve. This provides you with instant access to key information, enabling you to monitor progress, highlight any potential issues and identify efficiency improvements.
Improve customer satisfaction
The efficiency gains brought to you by Oneserve will directly enhance the service you deliver to your customers. They will experience more precise appointment slots, less return visits and more knowledgeable and confident operatives.
To further enhance your customer service, you can set key communications, such as emails or text messages, to automatically send once an appointment has been scheduled. That communication will then be recorded against each job.