Resource Planning, Management & Scheduling Software

The scheduling process is often the cause of the most inefficiency within businesses with a mobile workforce. The process of balancing workforce productivity, operational performance and customer expectations can be time consuming and challenging.

Our scheduling software simplifies the process by automatically scheduling work with the location and engineer’s skills in mind. This ensures the right engineer attends the right job at the right time.

An overview

Our resource planning and scheduling software enables you to efficiently schedule jobs. Engineers receive their schedules via their mobile and your office staff have access to an intuitive resource tracking system to continually monitor job progress.

Key benefits

Reduce administration

Simplify the scheduling process by reducing administration and increasing accuracy. Our job scheduler will take into account location, engineer skills and travel time and suggest the most appropriate appointment for each specific job.

Boost productivity

Oneserve optimises every element of the scheduling process - from ensuring daily schedules are as efficient as possible, to giving engineers access to all the data they need to complete each job productively, to providing visibility of job progress and performance.

Improve first time fix

Return site visits are costly and damage customer satisfaction. By considering the skills required for each job, our scheduling tool helps ensure your customers experience a highly efficient service that maximises your first time fix rate.

Monitor progress

All of the information regarding each job is entered and stored into Oneserve. This provides you with instant access to key information, enabling you to monitor progress, highlight any potential issues and identify efficiency improvements.

Improve customer satisfaction

The efficiency gains brought to you by our resource scheduling software will directly enhance the service you deliver to your customers. They will experience more precise appointment slots, less return visits and more knowledgeable and confident operatives.

Automate communications

To further enhance your customer service, you can set key communications, such as emails or text messages, to automatically send once an appointment has been scheduled. That communication will then be recorded against each job.

What you can expect from Oneserve's Resource and Customer Management Software

Step 1: Schedule resource

Depending on your preference, you can either book appointments into the system yourself or use our auto scheduling tool. Based on criteria that you have previously defined, Oneserve automatically identifies the best appointment time based on the location, travel time and skills required to complete the job.

Step 2: Complete the job

Your mobile workforce has access to their job list on their mobile device. Even if they lose internet connection they can still see the job details. To progress and complete a job they enter relevant, pre-defined details on their mobile. This ensures everyone follows the same, most efficient process.

Step 3: Monitor performance

Your office team will always have access to schedules and will see progress updates as soon as the operatives add information to Oneserve. Through our analytics feature, they can also collate and interrogate job performance data via easy to use dashboards to identify further efficiency opportunities.