Field Service Management Features

Oneserve connects your mobile workforce, office teams, customers and subcontractors together in a single field service solution. Each feature within this unified system has been developed to encourage collaboration and efficiency across your entire organisation.

Request A Demo

Job & Workflow Management Software

  Give your entire team the operational visibility they need to maximise productivity and drive a high level of customer service. Our workflow management software will enable you to plan, coordinate, complete, update and monitor every element of your service delivery.

Job & Workflow Management Software

Asset Management Software

Our asset management component securely stores all asset information such as asset status, operating information and warranty details. It also enables you to schedule asset maintenance, complete asset surveys and manage your compliance.

Asset Management Software

Mobile Workforce Management

Maximise productivity and boost first time fix rates by giving your front line team complete visibility of their day in one intuitive mobile app. By removing the need for any paperwork and creating an electronic audit trail, your entire team will run more efficiently.

Mobile Workforce Management

Parts & Stock Management

Increase utilisation rates and ensure accurate job costings by managing all your parts and stock supplies in one system. Parts can be requested by each job at the planning stage and the system analyses stock levels, automatically replenishing as required.

Parts & Stock Management

Resource Planning, Management & Scheduling Software

Improve your allocation of resources to increase productivity and reduce costs. Our resource management tool is simple to use but sophisticated in its output, enabling you to improve customer communication and the flow of information between your teams.

Resource Planning, Management & Scheduling Software

Mobile Engineer Tracking

Improve productivity within your business by visualising exactly where your mobile workforce is at any given time. Using GPS tracking technology from your engineer’s mobile devices, our mobile workforce software presents the current position of your workforce on a map.

Mobile Engineer Tracking

Invoicing & Finance Software

Speed up invoicing and improve cash flow with real-time access to essential financial data. Oneserve records the entire job process, from quoting through to completion. During this process costs are automatically assigned to each job, giving you a complete picture of all of the costs involved with each job, site or client.

Invoicing & Finance Software

Planned & Reactive Maintenance Software

Save significant time by automatically managing the entire planned maintenance process within Oneserve. You no longer need to remember to schedule repeat works and then subsequently record job completion details. Instead, Oneserve automatically does this for you.

Planned & Reactive Maintenance Software

Standard Forms & Surveys

Eliminate manual paperwork and save time by giving your mobile workers the tools to work more efficiently. As well as the ability to access information wherever they are, your frontline team can also capture signatures, take photos, send emails and sign paperwork all from one tool.

Standard Forms & Surveys

Quote Management Software

Directly link your quote and job management process for a seamless, highly collaborative way of working. Ensure consistency and speed up the process by generating quotes from a single online system.

Quote Management Software

Custom Forms & Surveys

Our custom form creator brings all of the benefits of our standard forms and surveys but adds additional flexibility to capture information that is bespoke to your organisation.

Custom Forms & Surveys

Self Configurable System

Whether you want to create a new form, alter access rights or amend a workflow to improve efficiency, Oneserve enables you to do this all yourself, without any additional cost.

Self Configurable System

Customisable Workflows

Customisable workflows benefit from all of the advantages of standard workflows, but as you monitor and identify workflow improvements, you can make adjustments yourself.

Customisable Workflows

Optimised Scheduler

Our optimised scheduler includes all of the functions of our Scheduling & Dispatch solution but adds an additional level of intelligence, delivering you highly efficient schedules, minimising drive time, reducing costs and maximising your ROI.

Optimised Scheduler

Client and Contractor Portal

Creating detailed progress reports for your customers can be a time consuming process. The same applies when allocating and monitoring the work your subcontractors complete. To connect these processes, Oneserve provides your subcontractors and customers with direct access to the information they need.

Client and Contractor Portal

Integration

Oneserve’s integration layer allows us to integrate Oneserve directly with other ecosystems. While we have a set of standard interfaces, we also have the ability to cater for specific integration requirements and we have successfully integrated Oneserve with a number of more bespoke and legacy systems using our integration module.

Integration

Self Service Reports & Dashboards

Our self-service analytics module enables you to easily interrogate the data that's important to you. For example, you can drill down into profitability per employee or produce specific KPI reports. This enables you to identify process improvements and forecast projected profitability. Your findings can be presented in customised reports and automatically sent to the right people.

Self Service Reports & Dashboards

Predictive Maintenance Software

Redefine how you carry out maintenance by predicting potential failures and maintenance requirements through AI, IoT and big data. You will no longer have to wait for a failure to happen, instead, fixing it before costly downtime is incurred.

Predictive Maintenance Software