Housing management software that helps you deliver an end-to-end superior customer service by increasing efficiency and visibility.
Originally designed specifically to support social housing organisations, Oneserve’s cloud-based service management software offers one holistic solution – eliminating the need for multiple applications.
Covering the whole spectrum of needs from planned maintenance through to reactive protocols, our workflows provide a benchmark from which optimised work practices can be implemented and better controlled. Easily log jobs and monitor performance, keep track of the job status and deliver outstanding customer service, to ensure your tenants are remain happy, healthy and satisfied.
By uniting all your processes, departments and people with one intuitive, user-friendly platform, you can identify and crack down on operational inefficiencies, reduce costs, improve worker productivity and implement plans for strategic growth. In essence, Oneserve gives all of your team the necessary tools to work smarter.
Oneserve is designed with the user in mind - whether an operative using the mobile App, or a system administrator generating complex reports. Our user interface is engaging and intuitive, making the shift to a new system as smooth as possible.
Oneserve’s Social Housing maintenance software seamlessly integrates with your existing platforms and stores all of the information you need in a single integrated solution. This not only gives you an electronic audit trail of all of your work but also gives your team the visibility they need to work productively.
Due to Oneserve's user friendly structure, Social Housing and Property Maintenance organisations can configure and amend the software themselves as and when they need to. This enables your teams to respond to changing organisational needs and react to inefficiencies quickly and without additional cost.
During implementation we will work with your organisation to streamline your processes, integrate existing systems and set up the workflows to ensure you start with the most efficient processes possible. Once set up, your entire housing team will follow the same procedures and record all relevant information in a single system.
Oneserve’s Social Housing management software drives efficiencies across your entire organisation. From scheduling to job completion, whether reactive, planned or voids work. Our property and housing clients report increased first time fix rates, significant improvements to productivity and increased customer/tenant satisfaction scores.
With all information stored in Oneserve Social Housing organisations will have an easily accessible audit trail. Our analytics function enables you to extract whatever information you need, whether that is site costs, first time fix rates or performance statistics. This makes data interrogation simple, ensuring you constantly achieve optimum efficiency.
