Helping AHW supply and maintain central heating installations in new builds

Advanced Heating Wales supply and maintain plumbing and heating equipment for both private and commercial customers, operating with 60 employees. The majority of their work is made up of central heating installations in new build properties, working with the likes of Taylor Wimpey, Barratt Homes and Bovis Homes.

50% more productive

Complete visibility of their jobs

Customer service has improved

Everything I do is now more efficient. From booking a job to invoicing for work, the entire process is managed via Oneserve rather than the Excel files and paperwork we previously relied upon. Instead of entering information four times, I now just do it once."

Advanced Heating Wales

The Challenge

Advanced Heating Wales relied upon paper documents and Excel to process and manage all of their jobs, a task which had become very time consuming as they began to take on more clients. Multiple spreadsheets were being used for different tasks, which meant the administration team would need to enter the same information up to four times in order to catalogue data correctly.

The nature of their work means communication and speed of response are both critical elements to their growth, so they had no room for inefficiencies at any stage of their job process.

As the majority of their processes were not digitised, they realised they would need to employ the use of a field service management system to alleviate their issues.

The Solution

In order to streamline their processes, Advanced Heating Wales knew that they required a system that would give them instant access to the information they needed in a methodical and straightforward manner. Following a demo of the Oneserve system, the decision makers recognised that Oneserve was the perfect fit for their needs.

All information is stored in a single system and accessible to any employee with the relevant login details. This visibility, combined with the intuitive nature of Oneserve, meant the team could enter, process and monitor information with ease.

The Result

  • Increased productivity
    • Oneserve has simplified the administration process to such an extent that Advanced Heating Wales are now 50% more productive:
      “Everything I do is now more efficient. From booking a job to invoicing for work, the entire process is managed via Oneserve rather than Excel files and paperwork.”
  • Efficient data management
    • All information is now stored in one place and periodically backed up. Everyone in the organisation has visibility of the information they need, giving them an easy-to-access and very reliable audit trail.
  • Improved customer service
    • Advanced Heating Wales can now respond to customers quickly and with confidence:
      “We can search Oneserve instantly and provide a response to our customers there and then.”

Oneserve has given us reliability, visibility and efficiency, but, on top of this, it is the service we receive that I would particularly recommend. We don’t just receive software from Oneserve, we receive a true service."

Advanced Heating Wales

Related Case Studies

FSG
Case Study
Helping FSG manage their processes and keep their clients informed

Helping FSG manage their processes and keep their clients informed Specialising in social housing refurbishment and maintenance, FSG Property Services …

Read More >
Fixatex
Case Study
Helping Fixatex Effectively Coordinate over 50 Mobile Engineers

Helping Fixatex Effectively Coordinate over 50 Mobile Engineers Fixatex is an electrical contractor working predominantly in the UK housing sector. …

Read More >
Case Study
Crystal Clear: Selecting the right partner

Repairing and re-engineering windows for social housing organisations Crystal Clear Window Works is a window contractor for social housing organisations, …

Read More >